Strategy and Process Improvement
I have proven ability in designing and implementing strategy and processes to achieve business goals
I can help with:
Analysis and discovery
Identifying the root cause and issues, helping clarify your understanding
Strategy development and planning
Creating strategy and roadmaps to achieve your organisational goals
Policy and process development
Developing or refining your processes, policies and guidelines to support your way of working and increase efficiency
Microsoft SharePoint and Office 365
Microsoft Office 365 provides business' with huge opportunities to work remotely and collaboratively, however, with it comes a lot of questions.
I work with businesses to define the right tools as well as designing and implementing SharePoint solutions for document management and Intranet:
- Information architecture development
- SharePoint configuration for content management and Intranet
- Document and Information management
- MS teams implementation and training
- User and admin training
Change Management and Training
Change management is critical to the successful implementation of any technology or transformational change.
More than simply providing communications and training, change management ensures that the right people are involved at the right time throughout the project and that your processes and policies are ready to support the new way of working.
I offer the following change management services:
- Change strategy development
- Change management planning
- Impact assessments
- Training needs analysis
- Training planning
- Communications planning
- Resource development
- Training delivery
IT Service Management
I can help your organisation deliver quality IT customer service through:
Performance analysis
Reviewing activity, defining performance and understanding issues and opportunities.
Process development
Implementing processes, guidelines and measures to improve your IT service performance.
Vendor and relationship management
Reviewing vendor contracts, performance and relationships to provide for greater effectiveness and efficiency.